Terms of Service

Senior Care Connected is web and mobile software for adult day centers. It records attendance, activities, meals, transportation, medications, care plans, health forms and incidents, supports family communication, and prepares invoices and reports, including DSS invoices built from attendance.

We may improve, change or add features over time. We won't remove a core feature of your plan during a paid period without telling you first.

The person who signs up must be authorized to accept these Terms for the Center. The Center decides who gets an account, what each person can see, and which family members are linked to which participant.

Each user needs their own sign-in. You are responsible for activity under your Center's accounts, for keeping passwords private, and for removing access when someone leaves. Tell us right away at info@gdidigitalsolutions.com if you think an account has been misused.

New Centers can try the Service free for 14 days without a credit card. When the trial ends, access stops unless you choose a plan. If you cancel a trial, access ends right away. Your records are kept as described in section 8.

Plans. Fees are based on the plan you choose, which sets how many participants you can serve. Current plans and prices are on our pricing page. Fees are per center.

Monthly billing. Monthly plans are billed in advance each month to the card on file through our payment processor, Stripe.

Yearly billing. If you choose to pay yearly, we invoice you for 12 months at the price of 11, payable in advance.

Onboarding. Onboarding (importing your participant list and a training call) is included at no charge.

Taxes. Fees don't include taxes. You are responsible for any sales, use or similar taxes that apply.

Price changes. We will give you at least 30 days' notice by email before a price change applies to you. A yearly price is fixed for the year you paid for.

Late payment. If a payment fails and isn't fixed within 14 days of our notice, we may suspend access until it is. Suspension does not delete your records.

You can cancel a monthly subscription at any time from Company Info in the app. Access continues to the end of the period you have paid for, and you can undo the cancellation until then. Fees already paid are not refunded for partial months.

Yearly plans can be cancelled so they don't renew. Unless we agree otherwise in writing, the remainder of a paid year is not refunded.

The Center is the covered entity for the protected health information (PHI) it records in the Service, and we are its business associate. We sign a Business Associate Agreement (“BAA”) with each Center. If these Terms and the BAA conflict about PHI, the BAA controls.

The Center is responsible for having the right to enter and share the information it puts in the Service, including any consents needed to share information with family members. How we protect information is described in our Privacy Policy and on our Security and HIPAA page.

The Center owns the records it enters. You give us permission to host, copy, process and display those records only as needed to provide the Service, support you, keep the Service secure, and meet legal obligations. We don't sell your records or use participant information for marketing.

We may use aggregated, de-identified information about how the Service is used (for example, how often a report is run) to improve it. That information never identifies a Center, participant, family member or staff member.

After a subscription or trial ends, we keep the Center's records so you can come back without starting over. You can ask for an export of your records, or ask us to delete them, by emailing info@gdidigitalsolutions.com. We will delete them within a reasonable time, except where law or our BAA requires us to keep something, and except for copies in backups, which expire on their normal schedule.

You agree not to: use the Service for anything unlawful; enter information you have no right to use; try to get into another Center's records or any part of the Service you aren't authorized to use; test, scan or probe the Service's security without our written permission; interfere with the Service or place an unreasonable load on it; copy or resell the Service; or use it to send spam or unsolicited messages.

We may suspend an account that puts the Service, other Centers or the people in their care at risk. When we can, we'll tell you first and give you a chance to fix the problem.

The Service is a record-keeping and billing tool. It does not give medical, nursing, legal or billing advice, and it does not replace the judgment of your staff. The Center is responsible for the care it provides, for the accuracy of what it records, for reviewing invoices and claims before sending them to DSS or any other payer, and for meeting licensing, certification and program rules that apply to it.

We use trusted providers to run the Service: Amazon Web Services for hosting, databases, file storage, email and text messages, and Stripe for subscription payments. They are bound by confidentiality and security obligations. Stripe handles card details directly, and we never see or store full card numbers.

We work to keep the Service available and secure, and we monitor it around the clock. Current status is on our status page. The Service may occasionally be unavailable for maintenance or for reasons outside our control, and we don't promise uninterrupted access.

Support is by email on every plan, with phone support on Professional and Enterprise, as described on the pricing page.

We own the Service, including its software, design and content, other than your records. These Terms don't transfer any of our rights to you beyond the right to use the Service while your account is active. If you send us suggestions, we may use them without any obligation to you.

Each of us will keep the other's non-public business information confidential and use it only for purposes of this agreement. This doesn't apply to information that is public, already known, independently developed, or that must be disclosed by law. PHI is covered by the BAA.

Except as stated in these Terms or the BAA, the Service is provided “as is” and “as available.” To the extent the law allows, we disclaim implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement.

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Each party's total liability arising out of these Terms is limited to the fees the Center paid us in the 12 months before the event giving rise to the claim. These limits don't apply to a party's indemnity obligations, to the Center's obligation to pay fees, or where the law doesn't allow them.

The Center will defend and indemnify us against third-party claims arising from information the Center entered without the right to do so, or from the Center's violation of these Terms or the law. We will defend and indemnify the Center against third-party claims that the Service, as we provide it, infringes someone's intellectual property rights.

We may update these Terms. We will email the account owner at least 30 days before a material change takes effect. Continuing to use the Service after that date means you accept the updated Terms. If you don't agree, you can cancel before the change takes effect.

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Neither party is responsible for delays caused by events beyond its reasonable control. If part of these Terms can't be enforced, the rest still applies. These Terms, the BAA, and any order form or written agreement we both sign make up the whole agreement between us about the Service.

Questions about these Terms? Email info@gdidigitalsolutions.com.